Sr. Director, Supply Chain

Senior Director, Supply Chain Operations

Position Summary

The Senior Director, Supply Chain Operations is responsible for leading and optimizing the company’s end-to-end global supply chain including inventory planning, S&OP, global logistics, fulfillment, distribution operations, and integrated supply chain systems.

This role owns inventory planning, inventory investment, and supply chain execution across all channels and distribution nodes. The Senior Director is accountable for inventory turns, service levels, forecast alignment, inventory positioning, GMROI, and working capital optimization while ensuring efficient, scalable, and cost-effective operations across retail, wholesale, e-commerce, marketplace, distributor, and direct-to-consumer channels globally.

The Senior Director will lead inventory planning and logistics teams, drive global logistics strategy, oversee 3PL performance, manage international transportation and import operations, and lead the development of integrated systems, data visibility, and operational processes that support continued company growth.

The ideal candidate combines strong operational leadership with expertise in inventory planning, S&OP, omnichannel fulfillment, retailer compliance, Amazon and marketplace operations, global logistics, supply chain systems integration, and data-driven process improvement.

Key Responsibilities

Strategic Leadership & Network Design

• Design and optimize a global 3PL network including partners in the US, Canada, UK, Australia and other international regions supporting omnichannel retailers and e-businesses.

• Evaluate, select and onboard new 3PL partners and build scalable supply chain processes supporting business expansion and operational complexity.

• Evaluate emerging logistics technologies and digital tools to improve efficiency, visibility and scalability.

• Lead process redesign and continuous improvement initiatives to improve automation, service performance and cost efficiency.

Inventory Planning & S&OP Leadership

• Own inventory planning and inventory investment across all channels and distribution nodes.

• Lead and develop the Inventory Planning organization.

• Lead the monthly S&OP process and align Sales, Product Development, Sourcing, Manufacturing, Operations and Finance.

• Drive improvements in forecast accuracy, inventory turns, weeks of supply, fill rates, GMROI, and working capital utilization.

• Establish inventory policies including safety stock strategies, reorder parameters and inventory positioning methodologies.

• Optimize inventory deployment across Amazon FBA, domestic 3PLs and international distribution centers to maximize availability while minimizing carrying costs and storage expenses.

• Develop contingency plans for demand variability, supply disruptions and capacity constraints.

• Identify and address inventory risks related to excess inventory, stockouts, aging inventory and new product launches.

3PL Management & Transportation Operations

• Own all 3PL relationships including contract negotiation, SLAs, KPIs, pricing and performance management.

• Establish structured operating cadences including weekly reviews, scorecards and quarterly business reviews.

• Ensure 3PL partners consistently achieve service, cost, quality, inventory accuracy and OTIF expectations.

• Lead RFPs and benchmarking exercises to ensure competitive pricing and operational capabilities.

• Oversee inbound and outbound transportation operations managed through 3PLs and freight partners.

• Manage international logistics from Asia-based manufacturing partners including ocean freight, customs clearance, drayage, transloading and domestic distribution.

• Manage relationships with freight forwarders, customs brokers, carriers and international logistics providers.

• Optimize freight spend through routing, consolidation, carrier negotiations and mode selection strategies.

• Monitor and mitigate risks related to tariffs, geopolitical disruption, port congestion, capacity constraints and transportation delays.

• Manage retailer routing guide compliance, chargeback mitigation, freight claims and transportation exceptions.

Customer Operations, Order-to-Cash & Omnichannel Fulfillment

• Own the operational execution of the complete order-to-cash process for all retail, marketplace, distributor and e-commerce customers, ensuring seamless execution from customer onboarding through fulfillment, delivery and payment.

• Serve as the primary operational contact for retailer logistics, distributor operations and customer supply chain teams.

• Lead customer operational onboarding including vendor setup, customer master setup, payment setup, EDI implementation, routing guide compliance and operational readiness. (Item setup remains the responsibility of the Sales organization.)

• Partner closely with Sales to ensure new customer launches, assortment expansions and promotional programs are executed accurately and on schedule.

• Ensure efficient execution of retail replenishment, wholesale orders, direct-to-consumer fulfillment, drop-ship operations and distributor order fulfillment.

• Lead logistics operations supporting Amazon Vendor Central (1P), Amazon FBA, direct import programs and replenishment through regional 3PL networks.

• Manage inventory flow and replenishment strategies across Amazon fulfillment channels and support logistics requirements for Walmart, Costco, Target and other major omnichannel retailers.

• Coordinate cross-functional issue resolution involving Sales, Customer Service, Finance, IT, Planning, Distribution and external customers to resolve operational issues quickly and improve the customer experience.

• Reduce retailer deductions, chargebacks, payment delays, order exceptions and retailer compliance issues through standardized processes, improved data accuracy and continuous process improvement.

• Develop and monitor KPIs for customer onboarding, operational readiness, order execution, retailer scorecards, order accuracy, payment resolution, customer service performance and operational compliance.

Inventory, Visibility & Performance Analytics

• Partner with Sales, Finance, Product Development, Manufacturing and Sourcing teams to optimize inventory investment and positioning.

• Improve visibility into inventory, order status, transportation activity and operational exceptions across all nodes.

• Develop and manage logistics and distribution budgets.

• Track and improve KPIs including inventory turns, GMROI, weeks of supply, fill rate, OTIF, order accuracy, fulfillment cost and forecast accuracy.

• Develop dashboards and visibility tools across inventory, fulfillment, transportation and customer service metrics.

• Drive root-cause analysis and corrective actions using operational and transactional data.

• Establish KPI governance and standardized reporting across internal teams and external partners.

Supply Chain Systems & Data Integration

• Lead design and management of data integrations between internal systems, customers, distributors, 3PLs, carriers and marketplaces.

• Oversee integration and optimization of ERP, WMS, TMS, OMS, EDI, API and related supply chain systems.

• Own EDI, API, flat-file and portal-based connectivity supporting orders, inventory, ASNs, shipment tracking, invoicing and retailer compliance.

• Partner with IT and external providers to architect scalable integration solutions and operational data flows.

• Ensure timely, accurate and automated exchange of operational data across all supply chain partners.

• Drive improvements in system interoperability, automation, visibility, exception management and process standardization.

• Lead onboarding of new retail, marketplace and e-commerce trading partners.

• Establish governance and standards for supply chain master data, transaction integrity and operational reporting.

Compliance & Risk Management

• Ensure compliance with regulatory, customer-specific and international import/export requirements.

• Manage reverse logistics and exception management processes.

• Maintain readiness for audits, retailer compliance reviews and customs requirements.

Cross-Functional Leadership

• Partner with Sales, Customer Supply Chain, Finance, IT, Product Development, Manufacturing and Sourcing teams to align operational capabilities with business objectives.

• Support new product launches, promotional programs and market expansion initiatives.

• Lead and develop high-performing planning and logistics organizations focused on accountability and continuous improvement.

• Foster a data-driven culture emphasizing ownership, responsiveness and execution.

Qualifications

• Bachelor’s degree in Supply Chain, Business or related field required; MBA preferred.

• 10+ years of progressive supply chain leadership experience including inventory planning, S&OP, logistics and distribution operations within a consumer products or omnichannel environment.

• Demonstrated experience leading demand planning, supply planning and S&OP processes.

• Proven track record improving inventory turns, GMROI, forecast accuracy, service levels and working capital performance.

• Experience managing inventory deployment and replenishment across Amazon FBA, retail, distributor and 3PL networks.

• Proven success in 3PL selection, contract negotiation and operational governance.

• Strong understanding of retailer compliance requirements and customer supply chain operations.

• Experience supporting Amazon Vendor Central, FBA, direct import and omnichannel fulfillment operations.

• Experience managing international logistics and import operations from Asia, including ocean freight and customs clearance.

• Experience implementing and managing EDI transaction sets including 850, 855, 856, 810 and 846.

• Experience working with API-based integrations and supply chain systems connectivity.

• Strong understanding of data flows across ERP, WMS, TMS, OMS, retailer portals and e-commerce platforms.

• Strong financial, analytical and operational problem-solving skills.

Key Competencies

• Supply chain planning and inventory optimization expertise

• S&OP and cross-functional alignment leadership

• Global logistics and omnichannel fulfillment expertise

• Supply chain systems and process integration expertise

• Working capital and inventory investment management

• Vendor management and negotiation leadership

• Data-driven decision making and analytical problem solving

• Cross-functional leadership and organizational influence

• Ability to manage complexity across multiple channels, partners and countries

• Continuous improvement mindset with strong ownership orientation